FWO points can be obtained through our authorized agents or by online purchase.
Authorized distributors:

-MOL (click here for purchasing details)

http://www.gameshive.com/payment/online/fwov2_howto_en.asp

-Gogobase (click here for purchasing details)
http://www.gogobase.com/english/topup/usecard.asp

Step 1

After purchasing points from the Authorized Agents – MOL.com or Gogobase, you are required to top up the points your purchase into our authorized agents member account. This account is Free and you are required to create one to insert your points.

Step 2

Then after you have created and inserted the points into our Authorized Agent accounts, go to the FWO section and purchase the FWO points offered by our Authorized Agents. You will then be provided with an FWO online code.

Step 3

With the FWO Online code, login into your FWO account and go to the top up section. Key-in your online code and you can proceed your item purchase or start playing.

This may be due to the following reasons :

• Game Account being banned,
• Temporary suspended,
• Game account is dormant. You are required to reactivate your account using the e-mail verification. Then check you registered e-mail and activate the verification code using the give link.
• Server Maintenance

Wrong password / game ID

Trolley is a virtual cart which ferries your item selection before confirmation of your item purchase. It also enables you to add and remove items from the trolley. It can ferry unlimited amount and help you to keep track of your item selection to be purchase.

Please check your internet browser setting. It might be due to disablement of pop-up functions. Please modify your setting to accommodate pop-up windows.
Here are some sites which you assist you on this matter :

Internet Explorer 6:

http://www.microsoft.com/windows/ie/using/howto/privacy/restrictedsites/
stoppopups.mspx
Mozilla:

http://www.mozilla.org/start/1.0/faq/browser.html#2.4
Opera:

http://www.opera.com/support/tutorials/tips/index.dml
NOTE: Please note that you have to click on the ‘ BUY ' button to add an item into your cart.

It may be due to the following reasons:

• Insufficient game credits.
• Insufficient inventory space. You character has insufficient inventory spaces to insert your purchase. Please allocate some spaces for insertion of items. Consumables are stackable it only take up one inventory slot.

FWO points will not be deducted for all failed or incomplete transactions.

Premium service are special services offered that benefits a player's character in a special way. These services are limited and are restricted to a duration period or usage.

In order to subscribe for a premium service, click on the icon of your desire package. Then click on the ‘BUY' button to add into your cart and check out to process your transaction. Please note that you will not received any in-game items for premium services as it is not an in-game item but a service provided for an account.

The expiration will depend on the type of package you subscribe. It may be from 7 days period to one month duration. The premium package will begin once you login into your account after purchasing.

The packages are in various categories and various types. Therefore, please make a wise decision as once after a purchase is made, you cannot subscribe for a same advance package. You are required to wait until the service expires before you can subscribe for a new package. However, if the service is of a different kind, you can subscribe for it.

TRN No. is also known as transaction number. This transaction number is important for reference in case the system breaks down. Kindly keep the transaction number as reference and verification purposes.

Order processing informs the user about his transactions. It will show the item which are successfully inserted and transactions that fails to go through due to a certain reasons.